This Privacy Policy describes how Mopixie Store (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://mopixiestore.com (the “Site”). We value the trust you place in us and are committed to protecting your privacy. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect two types of information: Personal Information (which can identify you) and Device Information (which is automatically collected).
A. Personal Information You Provide
When you create an account, place an order, or contact us, we may collect:
- Identity & Contact Data: Your full name, email address, phone number, billing/shipping address, and delivery notes.
- Transaction Data: Details about payments, products purchased, and order history.
- Communication Data: Information you provide when you reach out to us via email, WhatsApp, or our contact form, including any phone numbers you share for support queries.
B. Information Collected Automatically
When you browse the Site, we automatically receive:
- Device & Usage Data: Your computer’s internet protocol (IP) address, browser type/version, operating system, time zone, and some of the cookies installed on your device.
- Browsing Data: Information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site.
We collect this data using technologies like cookies, log files, and pixels.
2. How We Use Your Information
We use your personal data only for the specific, lawful purposes for which it was collected, as outlined below:
- To Fulfill Orders: Processing your payment, arranging shipping, sending invoices, and order confirmations.
- To Communicate with You: Sending service-related messages (e.g., order updates) and responding to your queries or feedback.
- To Improve Our Site: Analyzing browsing patterns and device data to optimize our store’s performance, user experience, and to measure the effectiveness of our marketing campaigns.
- To Prevent Fraud: Screening orders for potential risk or fraudulent activity, particularly using your IP address.
- For Marketing (With Consent): If you opt-in, sending you information about new products, offers, or promotions via email, WhatsApp, or SMS. You can opt-out at any time.
*In line with India’s DPDP Act, 2023, we only process your data for the purposes you have consented to and will never use it for unrelated reasons without clear notification and consent.*
3. Sharing Your Personal Information
We respect your privacy and do not sell your personal data. We share information only in the following necessary circumstances:
- Service Providers: We share data with trusted third parties who help us operate our store, such as Shopify (our e-commerce platform), payment gateways, shipping couriers (like Shiprocket, Delhivery, Blue Dart), and analytics tools (like Google Analytics).
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or to respond to a lawful request for information we receive, or to otherwise protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as a business asset.
*For payment processing, all direct payment gateways we use adhere to the standards set by PCI-DSS to ensure the secure handling of credit card information.*
4. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. A cookie is a small text file placed on your device that helps us remember your preferences and understand site usage.
Types of Cookies We Use:
- Essential Cookies: To remember your session, login status, and cart contents (e.g., `_session_id`, `cart`).
- Analytics Cookies: To track how visitors find and use our Site (e.g., Google Analytics).
- Functional Cookies: To remember your preferences and improve your experience.
You can control cookie settings through your browser. However, disabling essential cookies may affect site functionality. For detailed information on how to disable cookies, visit www.allaboutcookies.org.
5. Your Rights & Choices
Under Indian data protection laws, you have the following rights regarding your personal data:
- Right to Access & Correction: You can request to view, update, or correct the personal information we hold about you.
- Right to Withdraw Consent: If you have opted in for marketing communications or data collection for secondary purposes, you can withdraw your consent at any time. This can be done by contacting us or using the “unsubscribe” link in our emails.
- Right to Erasure: You can ask us to delete your order information from our records, subject to legal or operational retention requirements.
- Right to Opt-Out: You can opt-out of targeted advertising through the settings of platforms we use, such as:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Digital Advertising Alliance: http://optout.aboutads.info/
To exercise any of these rights, please contact us using the details in the “Contact Us” section. We will respond to your request within the timeframe mandated by applicable law.
6. Data Security
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, as required by the IT Act, 2000 and the DPDP Act, 2023. This includes:
- Encryption: Secure Socket Layer (SSL) technology encrypts your data during transmission.
- Compliance: Our payment gateways follow PCI-DSS requirements.
- Limited Access: Only employees and contractors who need the information to perform a specific job are granted access to personally identifiable information.
*However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.*
7. Data Retention
We will maintain your Order Information for our records as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you place an order through the Site, we will maintain your Order Information unless and until you ask us to delete it.
8. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. In line with the DPDP Act, we do not process the personal data of a child without obtaining verifiable consent from their parent or legal guardian. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Services & Links
Our Site may include links to third-party websites or services (e.g., payment gateways). These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites, and we encourage you to read their privacy statements before providing any information.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of our Grievance Officer are provided below. You may contact them to address any discrepancies or grievances related to the processing of your personal data.
- Name: Meenakshi
- Email: support@mopixiestore.com
- Postal Address:
> Mopixie Store, C/O Meenakshi,
> 205, Dhaani 9 Square Apartment, Beside ICBM B-School,
> Pillar No 178, Upperpally, Attapur, Hyderabad, Telangana, INDIA – 500048.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons (such as the DPDP Rules of 2025). Changes and clarifications will take effect immediately upon their posting on the website. We will notify you of material changes by updating the “Last Updated” date at the top of this page.
12. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise your data rights, please contact us:
- Email: support@mopixiestore.com
- WhatsApp: +91-9398672899
- Postal Address:
> Mopixie Store, C/O Meenakshi,
> 205, Dhaani 9 Square Apartment, Beside ICBM B-School,
> Pillar No 178, Upperpally, Attapur, Hyderabad, Telangana, INDIA – 500048.
We typically respond to all privacy-related queries within 24-48 working hours.