FAQs

1) What is your Shipping Policy?

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer

The Mopixie Store is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.The Mopixie Store will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package.

The Mopixie Store reserves the right to abandon the package(s) and will not be responsible for any refund.

2) How long does it take to ship my order?

All items in store take 2-7 business days to process. Be sure to add processing time to your shipping time estimates.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates.

Location Estimated Shipping Time
United States 5-25 business days
Canada, Europe 15-35 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days

 

3) What payment methods do you accept?

At this time, we only accept payment via Credit Card and Paypal. Unfortunately, we are unable to accept any other form of payment.

4) Where do I find tracking information for my order?
If your order is eligible for tracking, you can get your tracking number by contact us. Once you have your tracking number, you may get order tracking updates by contact us.

Please note: Some items are not eligible for detailed tracking.If you do not see a tracking number, this means your order is not eligible and tracking information is not available.

5) There is a problem with my order. What do I do?
Please contact us at support@mopixiestore.com and we will work to correct the problem as soon as possible.

6) What is your Return Policy?

Unfortunately we are unable to offer refunds on our merchandise. However, if your order is undelivered due to the fault of the Mopixie Store, you received the incorrect items or there is damage to your items, we will work with you to rectify the issue by sending a new item or providing a refund when necessary.

7) I ordered more than 1 item, but there are items missing from my delivery.

Some of our items are processed from different warehouses. As a result, it is very common to receive your order in multiple shipments.

8) There are no shipping methods available for my destination.

If you are seeing this error, it is likely because you are above the limit of free items allowed. Free items are limited to a maximum of 12 per order. If you are receiving this error and have less than 12 free items in your cart, please contact support@mopixiestore.com

9) I want to change my order or shipping information

We encourage you to shop around, and double check your order information before completing your purchases. However, we understand mistakes happen (and sometimes its easy to miss that "must have" item!). If you'd like to make a change to your order, contact us immediately at support@mopixiestore.com and we will do our best to accommodate your request.